ScholarConnect Frequently Asked Questions

General Questions About ScholarConnect
What is ScholarConnect?
Is the ScholarConnect site secure?
Is there a fee for using the ScholarConnect site?
What do I need to be eligible to use the ScholarConnect site?
Who do I contact if I need help with the use of the ScholarConnect site?
Who do I contact if I have a question regarding account transactions on my child’s lunch purse account?

Registering for ScholarConnect
How do I register for ScholarConnect?
Do I get notified once registration for ScholarConnect is complete?
How do I activate my account for ScholarConnect?
What if I do not receive the activation email for my ScholarConnect account?
How do I change my password for my ScholarConnect user ID?
What if I forget my password for the ScholarConnect site?

Using ScholarConnect
How do I add my bank account to ScholarConnect?
Can I add more than one bank account to my ScholarConnect account?
Can I add other students to my ScholarConnect account?
How do I add funds to my child’s lunch purse via ScholarConnect using a bank account?
How do I add funds to my child’s lunch purse via ScholarConnect using a credit card?
Can I view food purchases by my child using ScholarConnect?
Can I check the account balance on my child’s account via ScholarConnect?
Can I obtain a student attendance report using the ScholarConnect site?
Can I receive alerts in the form of email via ScholarConnect?
Can I receive alerts in the form of text messages via ScholarConnect?
How do I log out of ScholarConnect?

 

General Questions About ScholarConnect

What is ScholarConnect?

ScholarConnect is a web-based application that is provided to parents for the management of student lunch funds, the reporting of meal purchases, and daily attendance.  Through the ScholarConnect interface, parents or guardians can automatically and securely replenish a student’s lunch funds using their account from a participating bank or credit card company and be notified of student tardiness and absences.

ScholarConnect is a service provided by ScholarChip Card LLC for participating schools.

Is the ScholarConnect site secure?

Please note that this is a secure site to preserve the privacy of all student and financial data.  In order to use the site parents must register online.  Once registered, all that is required is a secure user ID and password.  Please note, for security purposes your account user ID and password should not be shared.

Is there a fee for using the ScholarConnect site?

Fees may be incurred on ScholarConnect payments as determined by your school district.  There is no fee for using the site to view your student’s attendance.

What do I need to be eligible to use the ScholarConnect site?

The school which your child attends must be a participant with ScholarConnect.

Who do I contact if I need help with the use of the ScholarConnect site?

For assistance or questions regarding use of the ScholarConnect site, you may contact the ScholarChip Help Desk between the hours of 7AM and 4PM EST. at (877) 722-2447.

Who do I contact if I have a question regarding account transactions on my child’s lunch purse account?

For assistance with questions regarding student account transactions please contact your child’s school.

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Registering for ScholarConnect

How do I register for ScholarConnect?

Connect to https://www.scholarconnect.com.  Click on the New User? link, select the appropriate school from the School drop-down menu and follow the registration instructions.  You will need to have the student school ID number, their date of birth and zip code on hand for the registration process.  Only one account is required if you have multiple students in the district.

Do I get notified once registration for ScholarConnect is complete?

Yes. Registration is complete when you receive an e-mail stating an account has been established.

How do I activate my account for ScholarConnect?

Once you have received an email entitled “ScholarConnect Account Activation”, click on the link in the email to activate account.  Enter your user ID and password and click Next.  This will complete the activation process and you can immediately log into your account.  Access to your ScholarConnect account is available 24 hours a day, 7 days a week.

What if I do not receive the activation email for my ScholarConnect account?

If you do not receive the activation email for your ScholarConnect account, you may contact the ScholarChip Help Desk for assistance between the hours of 7AM and 4PM EST. at (877) 722-2447.

How do I change my password for my ScholarConnect user ID?

Once logged in to ScholarConnect, select Change Password from the Set Up section on the left side of the screen.  Enter the required information and click Next.   A confirmation message will indicate the password has been changed.

What if I forget my password for the ScholarConnect site?

If you forget your ScholarConnect account password, you may contact the ScholarChip Help Desk between the hours of 7AM and 4PM EST. at (877) 722-2447 or you may reset your password by clicking on the Trouble Logging In? link at the ScholarConnect home page.  Follow the prompts to reset your password.

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Using ScholarConnect

How do I add my bank account to ScholarConnect?

Once logged into the secure ScholarConnect site, go to the Make a Payment screen by clicking on the Add Funds button in the Meals section on the left side of the screen.  Click on the Create a Bank Account link and follow the instructions to add an account.  The added account will show under the Create a Bank Account link. 

Can I add more than one bank account to my ScholarConnect account?

Yes. To add other bank accounts, select Add a Bank Account from the Set Up section on the left side of the screen.  Enter the required information and click Submit.

Can I add other students to my ScholarConnect account?

Yes. To add another student to your account, select Add a Student Account from the Set Up section on the left side of the screen. Enter the required information and click Next.

How do I add funds to my child’s lunch purse via ScholarConnect using a bank account?

Click on the Add Funds button in the Meals section on the left side of the screen. The Make a Payment window opens.  Enter the dollar amount(s) in the Apply to Following Student section for the appropriate student(s).  Pressing the Tab key will automatically total the dollar amount(s).  In the Debit from Selected Account Section select the bank account by clicking on the button next to the appropriate account.  Please read the legal terms.  If you are in agreement select I Agree and click Submit.  A confirmation screen will open to indicate that the transaction was successful.

How do I add funds to my child’s lunch purse via ScholarConnect using a credit card?

Click on the Add Funds button in the Meals section on the left side of the screen.  The Make a Payment window opens.  Click on the Pay by Credit Card link.  The Make a Credit Card Payment window opens.  Enter the dollar amount(s) in the Apply to Following Students section for the appropriate student(s).  Pressing the Tab key will automatically total the dollar amount(s). Click the Checkout button.  The Review Order Details window opens. Click the Continue with Checkout link to proceed.  Click the Pay with Credit Card link.  Select the Card Type.  Enter the credit card and billing information and click Continue.  At the Order Summary window, click Proceed to Confirmation.  Enter and confirm your email address, first name and last name. Please read the Account Authorization agreement and check the box that verifying it has been read. Click Submit to submit the order or click Cancel Order to cancel the order at any time.  If submitted, a confirmation screen will open to indicate the transaction was processed.  If there was an issue with processing the order, the message will state the order failed. 

Can I view food purchases by my child using ScholarConnect?

Yes. To view food items that have been purchased by the student, select View Purchases from the Meals section on the left side of the screen.  Highlight the appropriate student and enter a date range in the applicable format.  Click Search. Please note you must enable pop-ups in your browser to view purchases.

Can I check the account balance on my child’s account via ScholarConnect?

Yes. To verify the balance on a student account, select Card Balance from the Meals section on the left side of the screen.  Highlight the appropriate student and enter a date range in the applicable format.  Click Search.  Please note you must enable pop-ups in your browser to view the account balance.

Can I obtain a student attendance report using the ScholarConnect site?

This function must be activated for your child’s school.  To obtain a student school attendance report, select Get a Report from the Attendance section on the left side of the screen.  Highlight the appropriate student and enter a date range in the applicable format.  Click Search.  Please note you must allow pop-ups in your browser to view attendance reports.

Can I receive alerts in the form of email via ScholarConnect?

If this function is activated for your child’s school, you may receive e-mail alerts when your child is absent or tardy to school via ScholarConnect.  You must enter your e-mail at the time of registration or to add an e-mail address to your current user profile.  To do so, select Add E-mail from the Set Up section on the left side of the screen.  Enter the e-mail address and click Submit.

Can I receive alerts in the form of text messages via ScholarConnect?

If this function is activated for your child’s school, you may receive text message alerts when your child is absent or tardy to school via ScholarConnect.  You must enter a cell phone number during the registration process or add a cell phone to your current user profile.  To do so, select Add Phone from the Set Up section on the left side of the screen.  Enter the cell phone number and click Submit.  Please note, you may incur a text messaging charge when choosing to receive text message alerts.  The fee is charged by your phone carrier.

How do I log out of ScholarConnect?

To log out of the ScholarConnect site, click the Log Out button on the left side of the screen.

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